Hire a mystery shopper in Burnaby. Find out what your customers actually experience.

Mystery shopping in Burnaby

Burnaby’s shopping centres draw some of the largest crowds in the region, and customers can always try the store next door. A shop at Metrotown, a restaurant at Brentwood and a clinic in Edmonds each compete on service.

Tell us what matters most to your Burnaby business, and we’ll use those priorities to guide the visit.

Neighborhoods we mystery shop in Burnaby

Coverage across every major commercial district in Burnaby, British Columbia, whether your business is downtown, on a high street, or in a suburban plaza.

• Metrotown
• Brentwood
• Lougheed
• North Burnaby
• Edmonds
• + anywhere else in Burnaby with a postal code

Mystery shopper Burnaby: FAQ

How much does it cost to hire a mystery shopper in Burnaby?

Mystery shopping in Burnaby starts at $149 CAD for a single mission and goes up to $719 CAD for the Complete Review package (6 in-person shops). GST/HST/PST is added at checkout. No contracts or monthly minimums.

How do I hire a secret shopper in Burnaby?

Book online at undercovershopper.ca/book in about 60 seconds. Pick a product, enter your Burnaby business address, choose what you want the shopper to pay extra attention to, and pay by card. We assign a vetted local shopper within 24 hours.

Can you visit my Burnaby business during the holiday shopping season?

You can select a start date when booking, with visits normally scheduled within the following five days. If you want a particular period, such as a December weekend, include that request in the “Anything else worth flagging?” box. Specific timing depends on agent availability.

Do you cover the rest of Metro Vancouver from Burnaby?

We accept bookings across Metro Vancouver, and we have separate pages for Vancouver, Surrey and Richmond. Enter your business address when booking so we can determine agent availability for the assignment.

Are the mystery shoppers actually based in Burnaby?

Yes. We only assign shoppers who live within their stated travel radius of your business, so the person walking into your Burnaby location is a real local customer who has no connection to your business. We never use call-center or AI-generated reports.

What kinds of businesses can be mystery shopped in Burnaby?

Most often: retail, restaurant, cafe, dental, plus gyms, dental practices, cannabis dispensaries, and other service businesses across Burnaby. If you can buy something or be served at your business, we can shop it.

How long until I get the mystery shopping report?

Reports for Burnaby missions are typically delivered within 7–14 days of booking. We schedule the visit window, dispatch a vetted local shopper, and QA the report internally before it lands in your inbox, with photos and a clear pass/fail on the checks you picked.

Can I tell the mystery shopper what to focus on at my Burnaby business?

Absolutely. At booking you choose up to 5 specific things the shopper should pay extra attention to (for example "did they suggest a wine pairing", "was the bathroom clean", or "did the cashier mention the loyalty program") on top of the standard service, cleanliness, and product checks.

Is mystery shopping legal in British Columbia?

Yes. Mystery shopping is a standard, legal market-research practice in British Columbia and every Canadian province. Shoppers act exactly like regular customers: they buy, observe, and report. They never deceive in a way that creates legal exposure for you.