★Client reviews

What Canadian business owners say about Undercover Shopper

Reviews from businesses that booked a mystery shop with us and read the report. Reviews marked verified client were left by the customer, signed in, after their report was delivered.

5.0out of 5

From 1 client review · 1 verified

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Our latest review

Verified client
“We thought we knew what our customers were experiencing until Undercover Shopper visited our store. The report was detailed, objective, and highlighted several opportunities we had completely overlooked. It gave us practical feedback that we were able to implement immediately. I would recommend Undercover Shopper to any business owner who wants an honest look at their customer experience”
Scrub DepotRetail · Vancouver · July 2026

See what your customers actually experience

Join the businesses across Canada using Undercover Shopper to find out what’s really happening on their floor.