How it works
From booking to intel in under 72 hours.
01
Assign the mission
Tell us your location, what you want evaluated, and any specifics about the visit.
- About 60 seconds to book
- Pick a focus: service, cleanliness, upsell, or a custom rubric
- Add a date window if timing matters
02
We go undercover
A vetted local agent visits your business, behaves like a normal customer, and documents what they see.
- Agent matched by location and category fit
- Four required photos with GPS + time stamps
- Receipts and product evidence captured when relevant
03
Receive your intel
Within 72 hours you get the full report — photos, narrative, structured scoring, and our operator notes.
- AI-screened for specificity before it ships
- Operator note highlights the 2–3 things worth acting on
- Downloadable PDF + dashboard view
What we typically find
The same patterns turn up across 1,000+ shops.
Most operators we work with say the report confirms one thing they suspected and surfaces one they didn’t. The most common offenders, by frequency:
- Staff failing to greet customers within 30 seconds
- Missed upsell opportunities at the till
- Long wait times with no acknowledgment
- Inconsistent service between shifts and visits
- Stockouts and pricing errors on advertised items
- Compliance and cleanliness gaps that scare repeat business
Stop guessing. Start watching.
Book your first mission in 60 seconds and have a real agent in your business this week.