How it works
From visit to intel.
01
Assign the shop
Tell us your location, what you want evaluated, and any specifics about the visit.
- About 60 seconds to book
- Pick a focus: service, cleanliness, upsell, or a custom rubric
- Add a date window if timing matters
02
We go undercover
A vetted local undercover shopper visits your business, behaves like a normal customer, and documents what they see.
- Shopper matched by location and category fit
- Four required photos with GPS + time stamps
- Receipts and product evidence captured when relevant
03
Receive your intel
You get the full report: photos, narrative, structured scoring, and our operator notes.
- AI-screened for specificity before it ships
- Operator note highlights the 2–3 things worth acting on
- Downloadable PDF + dashboard view
What we typically find
The same patterns turn up again and again.
Findings like these come up again and again. Your own brief is built from the checklist for your industry, plus anything you flag when you book.
- Staff failing to greet customers within 30 seconds
- Missed upsell opportunities at the till
- Long wait times with no acknowledgment
- Inconsistent service between shifts and visits
- Stockouts and pricing errors on advertised items
- Compliance and cleanliness gaps that scare repeat business
Stop guessing. Start watching.
Book your first mystery shop in 60 seconds and have a real undercover shopper in your business this week.